A FAULTY BRIEFCASE
A: Excuse me, I bought this briefcase here a few months ago. Look. Here’s my receipt.
B: Yes?
A: The problem is, I can’t get the lock to work.
B: Strange. Let’s have a look.
You’re right.
No problem.
It comes with a two-year guarantee, so we’ll repair it for you.
But could you leave the briefcase with us for a few days?
A: Sure. No problem.
Source: Richard, J. C., & Trew, G. (2017). Tactics for listening: Developing (3rd ed.). Oxford University Press.